Frequently Asked Questions
Where are your stores located?
We currently have four showrooms:
House of Tailors, Dubai Business Bay
Suite 507 The Binary by Omniyat Tower Business Bay, Dubai, UAE.
House of Tailors, Dubai Silicon Oasis
Donna Towers Multi-unit commercial building Office No.506, 507 – Dubai Silicon Oasis – Dubai – United Arab Emirates.
House of Tailors, Riyadh
Office 09, Uthman Ibn Affan Rd, Al Nuzha District, Riyadh 12474, Saudi Arabia.
House of Tailors, Sharjah
Shop No:04, Moosa Habib Building, Bld No 83, King Faizal St, Behind Safeer Market, Al Majaz 1, Sharjah, UAE.
How do I contact you?
The best way to get in touch with us is via WhatsApp.
For enquires, please WhatsApp at +971 50 937 2696
Do I need to book an appointment prior to visiting your showrooms?
Please book an appointment for your preferred day and time, and we look forward to welcoming you!
How do I track my order status?
You can easily track your order status by clicking the “View Order Status” link on your account page. If you have any questions or notice anything unusual, please don’t hesitate to reach out to us right away.
How long does it take to receive my order?
All our orders are processed within 5 working days Usually, they will be delivered within 3 days of dispatch.
Do you offer free shipping?
We offer free shipping on orders over AED__. Below this amount we charge ____for shipping.
For how long can I return my items?
You can return your item for 30 days after receipt of your order.
How do I return an item?
Returning an item is easy! Follow these steps:
Check our return policy: Ensure the item is eligible for return by reviewing our Return Policy.
Initiate a return request: Log in to your account, go to "My Orders," and select the item you want to return. Click on "Request Return" and provide the required details.
Prepare the item: Ensure the item is in its original condition, with tags and packaging intact. Include any accessories or freebies, if applicable. Ship the item back: Pick up will be arranged.
Get your refund/exchange: Once we receive the item and verify its condition, we’ll process your refund or exchange.Note : Items will be eligible for refund if the item is damaged from the supplier
If you need assistance, contact our customer support team at [insert contact info].
Do you offer exchanges?
Exchanges for Size or Fit Issues Only
Here’s what you need to know:
- Items must be returned in their original condition with all tags intact.
- Exchange requests should be submitted within [X days] of receiving your order.
- To start the process, email us at [your email address] with your order number and the size you need.
We want you to have the perfect fit, so let us know how we can assist further.
Custom or Final Sale Items Not Eligible for Exchange
Subject: Exchange Policy
Thank you for reaching out! Please note that custom-made or final sale items are not eligible for exchanges.
If you have any concerns about your order, we’re here to help! Contact us at [your email address], and we’ll do our best to resolve the issue.
How long will it take to receive my refund?
Once we receive your item, we will process your return within 1-2 business days and refund the amount to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
How can I change my shipping or billing address?
Log in to your account. Go to the "Account Settings" section.
Edit your existing address or add a new one.
After placing an order:
If your order hasn’t shipped yet, contact our customer support team as soon as possible. We’ll do our best to update the address.
Please note that once an order is shipped, we cannot change the shipping address.
For further assistance, feel free to reach out to our support team at [insert contact info].